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Feel free to reach out to learn mo re about what Nomadix Passpoint can offer for your hotel.ĭr Spencer is the Chief Information Security Officer at Nomadix & GlobalReach and has been a technology leader in the Wi-Fi industry for well over two decades. The Good NewsĪlthough an impending and disruptive feature, hotels and guests don’t need to be limited by the effects of MAC address randomization. From that point on, connection to Passpoint-capable networks is secure and automatic.

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How it works : Following a simple one-time onboarding process that can be facilitated by mobile applications, users download the required credentials and security certificates onto their mobile devices. Hyatt talks more about it in this workshop replay at HT-Next. This means, any time a guest steps into any Hyatt property, they will be instantly and securely connected. Hyatt, for example, is implementing Passpoint at their properties worldwide. They are automatically recognized, authenticated and granted access, which offers new marketing, personalization and upsell opportunities, in addition to the convenience for guests. This helps with guest experiences by offering automatic access at every visit into the hotel, its affiliated restaurants and convention centers, and any property across a specific brand. Using Passpoint provides a “mobile-like” Wi-Fi experience by removing the hurdle of finding, selecting and registering with each Wi-Fi network while increasing security and privacy compared with traditional hotspots. The standard is designed with user privacy and security at its core and is a compelling way to future-proof compatible devices. It does not rely on MAC addresses or SSIDs. Passpoint is a mature industry standard that allows devices to connect seamlessly to – and roam between – available Passpoint-configured Wi-Fi hotspots. Passpoint has been proven beneficial in numerous other areas of travel and is increasing in popularity with hotels. However, many hotels are adopting a standard, created by the Wi-Fi Alliance, called Passpoint. There is no one-size-fits-all way to manage and mitigate the effects of these changes. Late in 2021, the ChromeOS development team stated that they were also working on MAC address randomization, and will begin to introduce this feature in 2022. Users also have the option to rotate the MAC address every 24 hours when manually switched on. Users can enable it within their Wi-Fi settings.

MAC address randomization is off by default.

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The same user experience is true for Android 12 as iOS 15, but users can choose to rotate the device’s MAC address every 24 hours through their settings for extra privacy. This sees a new device MAC address generated for use with every Wi-Fi network. MAC address randomization is switched on per SSID by default for users. MAC Address Randomization by Operating System This is causing major friction for hotel guests when they authenticate to the network for their week-long stay and are forced to re-authenticate each day due to the network thinking the device is new every time the MAC address changes.įigure 1 below provides the status of MAC address randomization implementation across the major operating systems that began in January 2022.įigure 1. At best, and depending on the login journey, this will require re-authentication each time the MAC address changes. While people have more privacy, their devices will switch MAC addresses at regular intervals or with every SSID change and appear as “new” devices to Wi-Fi networks. But now, with Apple leading the way, the main operating systems activate this setting by default. Until 2020, this was an optional setting that users could switch on. This article outlines what has changed as we enter 2022.

The most disruptive is MAC address randomization.

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Operating systems including iOS, Android and Windows have increasingly rolled out measures that support these safeguards. In a push to better safeguard Personally Identifiable Information (PII) and block the ability to track an individual device, there has been a move toward increased user privacy and more ethical data collection. Previously, Wi-Fi networks within hotels largely depended on the static hardware Media Access Control (MAC) address of individual devices as part of the authentication and onboarding process. However, one major obstacle is impacting the experience: changes within the devices themselves. The Wi-Fi networks must also support all of the new on-property technology added for staff efficiency and better satisfaction scores. Guest experiences rely heavily on reliable and fast Wi-Fi networks, especially with all of the technologies being brought onto the hotel property for video conferencing, gaming and content streaming.